Objective:

• Building a collaborative mindset across departments working in silos

• Establishing internal customer centric processes

Approach:

• Diagnostic study to identify major problem areas and concerns

• Phase 1:

  • Training Program for leadership fundamentals, and personal organization

  • Individual transformation initiatives – defining, execution – tracking to closure

• Phase 2:

  • Training on collaborative mindset

  • Workshop on defining cross functional processes

  • Corporate initiatives – defining, execution – tracking to closure

• Phase 3:

  • Business Integration workshop

  • Internal customer satisfaction measurement survey

Instruments used

• Team Dysfunctions assessment

• GE Workout Methodology

• Customer Satisfaction Survey